Export issues
My export seems stuck
My export seems stuck
Exports run entirely in your browser, so large projects with many clips or high resolutions take longer to render. Check the progress bar — if it is still moving, the export is working. If it has stalled for several minutes:
- Try reducing the resolution (e.g., switch from 4K to 1080p)
- Close other browser tabs to free up memory
- Try exporting in a different format
Export failed with an error
Export failed with an error
- Try a different format (e.g., switch from WebM to MP4)
- Reduce the quality level
- Make sure you are using a supported browser — Chrome or Edge are recommended for best performance
- If the issue persists, try reloading the editor and exporting again
Exported video has no audio
Exported video has no audio
- Check that the audio track is not muted on the timeline
- Check the clip volume — make sure it is not set to 0%
- Ensure the audio codec is supported by your playback device
- Try exporting as MP4, which has the widest audio codec support
Media issues
My video won't import
My video won't import
- Check that the file format is supported (MP4, WebM, MOV, MKV, MP3, WAV, AAC, PNG, JPG, GIF, WebP)
- Try re-encoding the file with a tool like HandBrake or FFmpeg
- Make sure the file is not corrupted — try playing it in another application first
- Check that the file does not exceed your plan’s maximum file size
Transcription isn't working
Transcription isn't working
- Make sure the video has audible speech — very quiet or heavily distorted audio may not transcribe well
- Check that the audio track is not muted
- Try re-importing the file to trigger a fresh transcription
Video analysis is taking a long time
Video analysis is taking a long time
Video analysis runs in the cloud, so processing time depends on file size and current server load. Larger files naturally take more time. Check your network connection and wait a few minutes — the analysis will complete in the background while you edit.
Editor issues
The editor is slow or laggy
The editor is slow or laggy
- Close unused browser tabs to free up memory and CPU
- Reduce the preview resolution in the canvas settings
- Use Chrome or Edge for the best performance — these browsers have the strongest support for video processing
- If you have many clips on the timeline, try breaking your project into shorter sections
I can't hear audio in the editor
I can't hear audio in the editor
- Check the master volume slider in the timeline toolbar
- Make sure the audio track is not muted (look for the mute icon on the track)
- Check your system audio settings and make sure your output device is correct
- Try clicking somewhere in the editor first — some browsers require a user interaction before playing audio
My changes disappeared
My changes disappeared
- Try Cmd+Z (or Ctrl+Z) to undo — you may have accidentally deleted or moved something
- Projects auto-save locally, so your work should be preserved. Make sure you have the correct project open
- If you are signed in, check that your browser did not clear local storage or cookies
AI issues
The AI isn't doing what I asked
The AI isn't doing what I asked
- Be specific in your prompts — “Trim the first 5 seconds” works better than “make it shorter”
- Break complex requests into smaller steps instead of one large prompt
- Check the AI Chat guide and AI Prompts Cheat Sheet for tips on writing effective prompts
- If the AI misunderstood, type “Undo that” and try rephrasing your request
Still need help?
Email us at [email protected] — we typically respond within a few hours.